Refund policy

Last Updated: November 7, 2023

At Q-Juice Laboratory Inc., we are committed to providing high-quality products to satisfy our customers. However, when it comes to refunds and exchanges, we have a strict policy that we want to explain clearly.

No Refunds:

We do not offer any refunds for products purchased on our online store. Once your order is placed and your payment is accepted, the sale is considered final.

No Exchanges:

We do not accept exchanges for products. This means that if you have placed an order, we cannot modify it or exchange the items you have purchased.

Damaged or Defective Products:

In the event of receiving damaged or defective products, please contact us within 14 days of receiving your order. We will work with you to resolve the issue, whether through replacements or other appropriate solutions.

Order Errors:

If you have made an error when placing an order, please contact us immediately. If your order has not yet been shipped, we will do our best to make the necessary changes. However, once the order has been shipped, we cannot make modifications.

Contact Us:

If you have any questions or concerns regarding this refund policy, please contact us at info@q-juice.ca. We are here to assist you and address any questions. We appreciate your understanding and trust in Q-Juice Laboratory Inc. for your liquid flavor enhancer needs for beverages.